Konference QUIS 11

Konference QUIS 11 se koná sice až v příštím roce (11.-14.6.2009 v německém Wolfsburgu), ale uzávěrka nabídek příspěvků (formou abstraktu do 300 slov) je již 10/11/2008. Call for papers najdete zde.

Témata:
Theoretical Perspectives on Service
Service Science
Service Strategy
Service Leadership and Culture
Service Marketing
Service Recovery and Complaint Management
Service Customer Integration
Service Customer Satisfaction, Loyalty and Profitability
Service Operations
Service Engineering
Service Human Resources
Technology in Service
Service Quality Management
Service Innovation
Service Networks and Service Outsourcing
Internationalisation of Services
E-Services
Services in Manufacturing Companies
Non Profit Services

Složení přípravné skupiny: Stephen W. Brown (Arizona State University), Bo Edvardsson (Karlstad University), Robert Johnston (University of Warwick) a Bernd Stauss (CU Eichstaett-Ingolstadt).